Package Terms

These terms apply in addition to my Terms & Conditions. Where this page and the core terms differ, this page takes priority for fixed-price package work. Where your written quote differs from either, the quote takes priority.

1. Standard installation

Fixed-price packages assume a standard installation — a typical single-storey home with normal access. If your site doesn't match, that doesn't mean I can't do the job. It means I'll price the difference before starting.

A standard installation means:

• A single-storey building;
• Roof space access via a manhole, with room to work safely;
• Equipment mounted to eaves, external walls or internal walls at heights reachable from a standard ladder;
• Cable enters the building at the equipment position and runs internally from there, using indoor-rated cable;
• Penetrations through timber frame, weatherboard or brick veneer with cavity access;
• Recorders, panels and routers in an accessible internal position with an existing power point within 2 metres;
• The work completed in a single visit during standard hours.

2. Not included in a fixed-price package

• Conduit of any kind, surface-mounted or underground;
• Underground or trenched runs, and links between separate buildings;
• Outdoor-rated, gel-filled or direct-burial cable;
• Surface-mounted external cable runs;
• Double-storey work, or anything needing scaffolding, an elevated work platform or roof anchor;
• Penetrations through full brick, rendered block, concrete or tile;
• Roof spaces that are inaccessible, too low to enter, or have no manhole;
• New masts, or replacement of existing masts and brackets, on antenna work;
• Additional power points or outlets.

The exclusions in section 2 of my Terms & Conditions apply to package work as well — licensed electrical work, asbestos, making good, and internet or network faults.

3. CCTV packages

Unless your package sheet says otherwise, a fixed-price CCTV package includes:

• Supply of the cameras and recorder listed for that package;
• Mounting and aiming of each camera at the agreed positions;
• Up to 35 metres of cable per camera, measured as the actual cable route;
• Up to 15 metres of cable from the recorder to your router;
• Terminating, testing, labelling and tidying all cabling;
• Setting up the recorder and remote viewing on 2 devices, with further devices walked through by phone at no charge;
• A walk-through of the system and full handover of credentials and documentation;
• Cabling compliance certificate where required;
• 12-month workmanship warranty.

Remote viewing needs a working internet connection at the property. Some connections — particularly mobile broadband — may not support it. Your system records locally to the recorder either way.

4. Materials and hardware

Cable, fixings and ancillary hardware are included where they're needed to complete a standard installation — network or coaxial cable, wall plates and brush outlets, mounting hardware and fixings, and a PoE switch or power supply where the job calls for one.

I choose the type, brand and quantity to suit the site. These items aren't listed separately on a fixed-price quote, and where a job doesn't need a particular one there's no reduction in the package price.

The exclusions in section 2 still apply. Conduit, outdoor-rated or direct-burial cable, and underground runs are not ancillary hardware — those are quoted separately.