Terms & Conditions

These terms apply to all work carried out by Summit Communications (ABN 55 328 166 366) — CCTV, alarms, access control, intercoms, TV antennas, Starlink, networking, cabling, audio visual and phone systems.

By contacting me about work, accepting a quote, or booking a job, you agree to these terms. Where a written quote says something different, the quote takes priority for that job.

1. Quotes and pricing

• Quotes are free, including a site visit within my service area.
• Quotes are valid for 15 days unless the quote says otherwise.
• Prices on this website are indicative starting prices. They aren't an offer — your written quote governs your job.
• Prices are in Australian dollars. Summit Communications isn't registered for GST, so no GST is charged. If I become registered, work quoted after that date will include GST.
• If equipment listed on your quote becomes unavailable, I may substitute equivalent or better. I'll tell you first.

2. Scope of work

Your quote lists what's included. Anything not listed isn't included.

Not included on any job unless quoted:

• Licensed electrical work — arranged separately with a licensed electrician;
• Asbestos identification or removal. If suspected material is found, work stops until it's dealt with safely;
• Patching, painting or making good beyond a neat penetration;
• Fixing or upgrading your internet connection, router or network;
• Ongoing monitoring, cloud storage or subscriptions;
• Repairs to equipment you supplied, or to existing cabling and mounts I'm asked to reuse.

Fixed-price packages exclude a further list of site conditions — see Package Terms.

3. Extra work and variations

If you ask for extra work, or the site needs more than the quote allows, I'll give you a price before I do it. Extra work is $85 per hour plus materials, or as separately quoted. You approve extras first.

Variations and approvals confirmed by SMS or email form part of our agreement.

If I've recommended against something and you'd like it done anyway, I'll do it where it's lawful and safe, but that decision is yours.

4. Deposits and payment

• A deposit of 50% applies to installations and where equipment is ordered for your job. Balance due on completion.
• If you cancel, your deposit is refunded less costs already incurred — equipment ordered, non-returnable items, restocking fees, and work already done.
• Payment by bank transfer or cash. A receipt is issued for every payment.
• Invoiced work is due within 7 days.
• Accounts over 14 days overdue may attract interest at 10% per annum, plus reasonable recovery costs.
• Equipment remains my property until paid for in full.

5. Access, site conditions and safety

• You'll arrange safe access to the property and work areas, and confirm you own it or have the owner's permission — including landlord, body corporate or strata consent where needed.
• Please secure dogs and other animals during the visit.
• I need power available where equipment is going, and a working internet connection if remote access is part of the job.
• Where roof access is needed I take reasonable care, but I can't guarantee against damage to aged, brittle or cracked roofing material. Pre-existing defects aren't my responsibility.
• I may photograph work areas before and after a job as a record of site condition and work carried out. These are kept as set out in section 14.
• External work and work requiring roof access may need to be postponed in unsafe weather, at no cost to you.

6. Hours, travel and service area

• Standard hours are 8am to 5pm, weekdays. Outside those hours by arrangement.
• Installations: no travel charge anywhere in my service area.
• Service and support calls: no travel charge in Burnie, Somerset, Wynyard, Penguin, Ulverstone, Devonport and Latrobe. Outside that area a two-hour minimum charge applies.
• Work outside my published service area is by quotation.
• If you need to reschedule, let me know as early as you can.

7. Cabling and compliance

I'm a registered cabler (Open Cable registration ID# 27466). Telecommunications and data cabling is carried out in accordance with the AS/CA S009 wiring rules and the relevant Australian Standards, and I issue a cabling compliance certificate where one is required.

8. Equipment you supply

If you ask me to install equipment you've supplied:

• I warrant my installation work only. Faults in the equipment are your responsibility.
• Returning to remove or reinstall your equipment is a chargeable service call.
• I may decline to install equipment that's unsafe, non-compliant or not fit for purpose.

9. Ownership, credentials and handover

Once your job is paid for, the equipment and everything it records are yours.

• At handover you receive all administrative credentials and documentation. No lock-in contracts, no compulsory subscriptions, no equipment I retain a claim over.
• I don't keep credentials after handover, unless you ask me to so I can support you. You're responsible for storing them securely.
• If credentials are lost, recovering the system may need a factory reset. That's a service call, and it can mean losing settings and recordings.
• I don't keep copies of your footage. Anything I view while commissioning or fault-finding is viewed on your system, not copied.
• Remote access for support happens only with your permission for a specific request, and ends when that job is finished.

10. Surveillance, privacy and recording

• Once installed, you are the owner and operator of the system and are responsible for using it lawfully.
• In Tasmania it's an offence to record a private conversation without everyone's consent (Listening Devices Act 1991). I set cameras up with audio recording disabled by default. Enabling audio is your decision and your responsibility.
• I position cameras to good practice and won't install a camera where I consider the position unlawful or non-compliant. Where you direct a position I've raised concerns about, that choice is yours.
• If you record areas beyond your own property, you may have obligations under privacy law and may need signage. Worth checking — this applies to homes as well as businesses.

11. What a system can and can't do

A security system is a deterrent and an evidence-gathering tool. It doesn't prevent crime. I don't guarantee that a particular event will be recorded, that a person will be identifiable, or that a number plate will be readable at any distance — unless a specific identification distance is written on your quote.

Alarms supplied aren't monitored unless you've arranged monitoring separately with a third party. An alarm isn't a substitute for insurance.

TV reception depends on your location, terrain, and transmitter coverage. I can't guarantee reception or picture quality at any given address, and reception can change with weather and atmospheric conditions.

Satellite internet requires a clear view of the sky. Trees, buildings and terrain can obstruct the signal. Speed and service availability are controlled by the provider, not by me.

Wi-Fi coverage and speed depend on building construction, layout, interference and your internet service. I design to achieve good coverage but don't guarantee specific speeds at specific points.

Coverage diagrams, camera field-of-view overlays and site plans are indicative only. They aren't to scale, and actual coverage varies with mounting height, lens, lighting, weather and obstructions.

12. Internet, networks and third-party services

I'm not responsible for things outside my control, including:

• Outages, speed or performance of your internet connection;
• Changes you make to your provider, plan, router or network equipment;
• Changes to third-party services, apps or cloud platforms;
• Firmware updates that change or remove features.

Reconfiguration after any of these is a service call.

13. Warranty

• Installation workmanship is warranted for 12 months from completion.
• Equipment I supply carries the manufacturer's warranty and the consumer guarantees under Australian Consumer Law. If it fails within the warranty period I'll handle the claim, at no labour charge to you.
• Hard drives, batteries, power supplies and amplifiers carry the manufacturer's warranty for those items only.
• The warranty doesn't cover: misuse or tampering; storms, lightning or power surges; pest damage; changes made by you or anyone else after handover; faults caused by a change to your internet service, plan or router; or equipment you supplied.
• I ask for the first opportunity to put things right. If you think something's defective or that I've damaged something, contact me first and give me reasonable access to inspect and fix it. If that opportunity isn't given, I can't accept responsibility for costs incurred elsewhere.
• I aim to attend a warranty claim within 7 business days.

14. Service, support and your records

Service calls are $85 per hour, one-hour minimum, plus materials. There's no compulsory maintenance plan — you call me if and when you need me.

Service calls rather than warranty work include: setting up apps on new devices, password resets, reconfiguration after an internet or router change, adjusting equipment after installation, and attending a fault that turns out not to be a defect in my work.

Your information

• I keep what I need to do the work and run the business: your name, address, contact details, site notes, system design, photographs, quotes and invoices.
• Records are kept for seven years to meet ATO requirements and to support warranty and insurance claims.
• Records are stored on my own systems. I don't sell or share your information, except where the law requires it or where a supplier needs it for a warranty claim.
• You can ask what I hold about you and ask me to correct anything wrong.
• I may photograph completed work for my portfolio and social media. Photos won't show your address or identifiable detail without your permission, and you can opt out at any time.

15. Liability and your consumer rights

Nothing in these terms removes, restricts or modifies your rights under the Australian Consumer Law, including the consumer guarantees that apply to my services and the goods I supply.

Subject to those rights, my liability for a job is limited to re-performing the work or paying the cost of having it re-performed. I'm not liable for loss caused by factors outside my control — internet or power outages, equipment failure, tampering, or criminal acts by others.

16. Changes to these terms

I may update these terms from time to time. The version that applies to your job is the one on this page at the date of your quote. The "last updated" date above shows when they last changed.

17. Governing law

These terms are governed by the laws of Tasmania, Australia.

18. Contact

Questions about anything here? Get in touch:

• Phone: 0455 895 438
• Email: info@summitcomms.au
• Summit Communications — Burnie, Tasmania · ABN 55 328 166 366 · Open Cable ID# 27466